Processing Times
Orders are typically processed within 1–3 business days after purchase.
Orders placed on weekends or holidays may require additional processing time.
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 7–21 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, weather, or high order volume.
Shipping Rates
Shipping costs are calculated at checkout unless otherwise stated.
Free shipping may be offered on qualifying orders or promotions.
Tracking Information
Once your order ships, you will receive a tracking number via email.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided at checkout.
Lost or Stolen Packages
Vitala is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Contact
For shipping questions, please reach out through the contact form on our website.